I cannot believe Comcast.  All I need is a simple additional number installed.  This started over a month ago.  I need this 800# for our adoption.  Comcast told me they cannot do it because they are digital - But not before trying a couple different connections and re-connections.  It did not work and that was OK. Then something strange happened.  I called my mom and my sister and they did not pick up.  So, I called my sister five more times and she finally answered, my mom wouldn’t answer at all.  My sister T said, hello rather strange and then informed me that I was now Tina Belston AND while she could call me on my home number and reach me, my caller ID showed a different number.  This lasted for three days and somehow after multiple calls and line tests, Comcast figured it out.

It is just that for all the money we have to spend on phone, internet and cable that I am not even sure what has happened. I mean, when did it get so expensive?  When did it all cost $150-$175 no matter which carrier you use?  It is also so confusing that when I tried to lower the bill, I somehow ended up in a one year contract with some ESPN series of channels.  Anyway, I recently had more phone/cable BS this time with Cavalier/Verizon after a long day of last minute, back to school shopping which you can find more about on my blog (spyingonsuburbia.blogspot.com it can be edgy so I give it a rated PG 13-Rish) but here is another example of our beautiful cable/phone companies:

We had to call our phone company again, about this 800#.  It had been three weeks and after two visits there was still no dial tone.  I was relaxed that day regardless of the horror during my back to school experience, and really felt the need to just be a jerk.  It really was the only way to feel better.  A computerized male chipper voice boomed over the speaker phone, “please type in your phone number”, “Please push one of the following options.” My husband said “customer service”. The male computer said (all cheery) that “we have many customer service options”.  That was it for me, I had had enough I yelled “f- you”.  My husband laid his head down on the desk; I said “what? He isn’t real.” I heard this deet, deet, deet, computer freak out, beeping noise and then the male voice said, “Clearly you are very frustrated please hold so I can immediately transfer you to someone.”

It was CRAZY!  It was a computer but the thought that they had curse words programmed in and that by using them you can immediately get a live person, well, that just says it all people.  Call them…do it today.  If you have any issues, just close your office or bedroom door so that your kids aren’t scarred for life and tell off that automated, cheery male voice.  I promise you will get what you want and fast!

E